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Privacy Policy

Last Updated: 06/11/2026

Welcome to www.bambuhandyapp.com (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.bambuhandyapp.com/) and use the Bambu Handy App for Windows (the “Application”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the Application.

1. Information We Collect

We collect information in two main ways: data you provide to us directly and data we collect automatically.

A. Information collected through the Website

  • Personal Data: If you contact us for support or feedback via email or contact forms, we may collect your name, email address, and the contents of your message.
  • Usage Data: When you visit the website, we may automatically collect standard log data. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how visitors use our site and ensures it functions correctly.

B. Information collected through the Application

  • Account and Printer Data: The Bambu Handy App connects to your existing Bambu Lab account to monitor your 3D printer. We do not store your Bambu Lab passwords or raw account credentials on our website’s servers. Authentication is handled directly through Bambu Lab’s secure systems/APIs.
  • Application Telemetry (Optional): [Include this ONLY if your app collects it] We may collect anonymous crash reports or basic usage statistics to help us improve the software. This data does not personally identify you.

2. How We Use Your Information

We use the information we collect for various business and operational purposes, including:

  • To provide, operate, and maintain our website and the Application.
  • To improve, personalize, and expand our services.
  • To understand and analyze how you use our website and the Application.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To find and prevent fraud or security breaches.

3. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to track activity and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function optimally.

4. Third-Party Services

We may use third-party service providers to monitor and analyze the use of our website or to facilitate our services:

  • Analytics: We may use services like Google Analytics to track website traffic. These providers have their own privacy policies addressing how they use such information.
  • Bambu Lab Ecosystem: The Application interacts with Bambu Lab’s cloud services and MakerWorld. Your interactions with those services are governed by the Privacy Policy of Bambu Lab.

5. Data Security

We value your trust in providing us your Personal Information, and we strive to use commercially acceptable means of protecting it. We use SSL/TLS encryption on our website to protect data in transit. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification (to correct inaccurate information).
  • The right to object to or restrict our processing of your personal data.
  • The right to data portability.

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and Application are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it from our servers immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: